Guests: Repeat business is the bread and butter of the dining, hospitality, hotel, motel, resort, and spa industries. Target customer satisfaction by finding out how your guests felt about their entire experience will give you the information you need to increase the likelihood of their return to you.



Members: Clubs and Associations can increase their membership roles to target customer satisfaction by routinely reaching out to their members. Knowing which member benefits are working well and being used will afford you the knowledge to improve your offerings.



Dealers/Distributors: Manufacturers and wholesalers can benefit greatly from determining the satisfaction of their customers, often referred to as their dealer or distributor channel.
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Many dealers and distributors often carry more than one manufacturer’s products. Satisfied dealers and distributors will sell more of your product than your competitors.

​Whether you sell cars, RVs or boats, provide home improvements and repairs, sell financial packages such as mortgages or insurance, supply corporate services such as payroll and staffing, or furnish any other product or service, you need HipChime to tell your customers you care.
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Employees: Your staff is your internal customer and should be checked in with using employee surveys at least once a year to obtain feedback on all aspects of their employment arrangement with you, such as payroll, working conditions, management, opportunities, training, expectations and their ideas about your business.