FAQ's

What’s included in a HipChime Apps package? (Native App)

• We develop a personalized iPhone, iPad and Android app solution customized to your business.

• The app will be submitted personally by our staff to the App Stores.

• You get 24/7 access to HipChime Apps Dashboard, our powerful Content Management System (CMS), so you can update your push notifications instantly and review analytics.

• Lifetime support and maintenance of your app.

• Regular updates and improvements to your app.

• Receive scheduled software update once every three months.

• Receive updates to your app with new features.

• And much more…

 

What is HipChime Apps?

HipChime develops custom mobile apps and mobile websites at affordable rates for small businesses. We develop your app and you manage it. HipChime is an iPhone, iPad, HTML5, and Android app platform that allows any business to manage mobile apps online without any programming knowledge needed.

 

Who can use HipChime Apps?

Any business or person can use HipChime Apps to manage content for their already published Phone, IPad and Android app.

 

What are the main features of HipChime Apps? 

• Update apps instantly with our client panel.

• Directly market to customers through in-app messages (push notifications)

• Create a social media buzz with our “Tell A Friend” feature

• Provide games for adults and children alike that will keep your customers engaged with your app and your brand 

• Give customers GPS directions to your location from anywhere

• Keep customers informed with business news and deals

• Provide customers with coupons right to their phones

• Allow customers to directly contact your business quickly and easily

• Build brand-loyalty and encourage customers to become frequent buyers

• Wow your customers, market your business, and make a mobile presence

 

How easy is it to use HipChime?

As easy as sending a text message.

 

How can a mobile application help your business?

iPhone and Android phones have taken the world by storm, largely because of the applications that users are able to download and use on their phone. They provide instant information and provide customers with a direct way to contact a business from their iPhone or Android device. With our solutions, you can engage, inform, and impress your customers. We also provide solutions that are specifically designed to help build brand loyalty and create frequent buyers for your business.

 

How much does it cost?

You can view our pricing here.

 

*The cost of $25/year to upload your app to the Google Play store for Android and the $99/year to upload your app to the Apple IOS App Store is covered in the cost of your app when submitted to the apps stores by us.

 

What are iPhone and Android applications?

An iPhone application is a small computer program that runs on the iPhone. The iPhone can be a powerful marketing platform for you and your business and HipChime Apps helps you take full advantage of it. An Android application is similar but designed to be downloaded onto Android phones.

 

How do I register as an Apple Developer?

You won't need to. HipChime Apps is registered as a developer in the the Android and Apple App stores and we'll publish your app for you. The cost to submit an app to the Google Play Store is $25 annually and the Apple App Store charges $99 annually. But don't worry, when we submit your apps on our developer account those fees have already been paid... by us. 

 

How long does it take to get a mobile application?

HipChime can submit your iPhone app to the iTunes App Store and Android Market within 48 hours, pending all required information has been received. iPhone apps may require up to 2-3 weeks for approval.

 

How does the check in coupon system work?

When a customer checks in at a business’s location, they will receive a reward coupon for the 5th, 50th, 100th and even 1000th check in. This coupon system can be completely customized by the business and can be edited in real time via our client’s panel. These coupons will appear as images on the application and when used, they will be deleted with a push of a button on the user’s phone by the business to ensure a coupon is not used multiple times. This also removes the need for additional equipment to verify the coupon such as barcode scanners or unique coupon codes, allowing a very low start up cost for businesses. This system is extremely simple, cost efficient, and very effective for small businesses to build up brand-loyalty with their customers.

 

How can you build brand loyalty with HipChime Apps?

HipChime Apps is the ideal solution for any small businesses looking to create brand loyalty and frequent buyers. We do so by providing small businesses with a mobile application that rewards customers for frequent visits through coupon rewards that are unlocked using the check in coupon system.

 

How long does it take to get a mobile website?

The HipChime team will develop your mobile website and you should be live within 2-5 days, depending on the number of pages, requirements or graphic design.

 

How can I update my iPhone, Ipad and Android application?

Do you want to review analytics or send a push notification? No problem. Log in to your HipChime Apps dashboard, make the change, and your app is instantly updated. Couldn’t be easier. If you need content chages, just let us know and we'll make those changes for you, usually in the same day.

 

What happens if the Google Play Store or Apple IOS App Store rejects my Android or iPhone application?

Nearly all apps are approved by Google and usually within just a few hours. The Apple IOS Store is considerally more subjective in their approval process. Each app is reviewed and the procees could take days or even weeks. HipChime works very hard to ensure all applications are accepted and our experience has taught us what will get an app approved quickly. If we are submitting, we will do everything possible to get your application accepted to the Apple IOS App  Store. We should be able to tell you up front whether your app is likely to be accepted to the Apple IOS App Store. 

 

How do I cancel my account with HipChime?

Send us an email at

 

Have more questions, what do I do?

Feel free to contact us for any reason. Send us an email and someone will contact you within 24hrs.